Terms and Conditions

General and Specific Contracting Conditions of León Lockers

1. Purpose

These general and specific conditions regulate the contracting of lockers and storage units owned by the entity León Lockers, S.L. (hereinafter, “León Lockers”) through the website https://leonlockers.com/.

Likewise, these conditions regulate the contractual relationship between León Lockers, S.L. (owner of the lockers and storage units of León Lockers) and the User who contracts the locker and storage unit service of León Lockers.

These Conditions will be accepted by the parties without reservations and may be modified at any time and without prior notice, so it will be the User’s responsibility to read them each time a purchase is made, as the conditions in force at the time of the contract will be the ones applicable. In the event that changes affect already confirmed reservations, affected Users will be notified by email.

The parties will be referred to interchangeably as “León Lockers, S.L.” or “León Lockers” and “User” or “Customer”.

From the moment of acceptance, the user acquires the status of Customer of León Lockers as described in these Terms and Conditions. Any product or service offered later by León Lockers must be subject to a new contract.

2. The Service

The service consists of providing temporary storage space in one or more lockers and/or storage units managed by the user and reserved exclusively through the website www.leonlockers.com.

León Lockers reserves the right to admit users to its facilities based on circumstances.

What types of lockers and storage units does León Lockers offer?

León Lockers offers various types of lockers and storage units. For example, they can be classified as:

  • Medium Lockers (M)
    Approximate dimensions: 580 mm x 436 mm x 293 mm.
    * Approximate capacity: 1 cabin suitcase and a small backpack.
  • Large Lockers (L)
    Approximate dimensions: 580 mm x 436 mm x 560 mm.
    * Approximate capacity: 2 cabin suitcases and a medium backpack.
  • Extra Large Lockers (XL)
    Approximate dimensions: 580 mm x 436 mm x 856 mm.
    * Approximate capacity: 4 cabin suitcases or one very large suitcase or one large suitcase and one cabin suitcase.
  • Storage Units
    Approximate dimensions: 5.5m²

(Dimensions and capacity are approximate and may vary slightly).

What can a User store in their locker/storage unit?

Within the limits established in this document (see section “Limits on the use of lockers and storage units”), a User can store any items they wish inside the rented locker/storage unit, as long as they are their property and comply with the safety and usage conditions described below.

How can a User know if there are available lockers and storage units at León Lockers?

You can find out by accessing the website https://leonlockers.com/ and starting a reservation.

For how long can the same locker or storage unit be rented?

The User can contract the locker and storage unit rental service for a period of between 1 day (minimum) and 30 calendar days (maximum), and this period must fall within the establishment’s opening months, depending on availability and León Lockers’ operations.

When can the User access the rented locker and storage unit?

The rental service for each locker and storage unit will be accessible 24 hours a day.

Once the User has stored their items, can they only access the locker/storage unit to remove them?

No. Once items are stored, the User can access the locker/storage unit as many times as they wish during the rental period, always ensuring that the locker or storage unit is locked and, at the end of the rental period, left empty and locked.

What can the User do if they encounter any issue with the use of the locker/storage unit?

In case of malfunction, blockage, or any other technical issue with the use of the locker/storage unit, the User will have access to León Lockers’ assistance service, which can be reached by calling +34 613002213.

3. What is the price the User must pay per type of locker/storage unit per day?

  1. Prices
    The applicable prices for each type of locker or storage unit are those indicated on the website at the time of purchase. These final prices include VAT and refer to the rental of a locker and/or storage unit (depending on size) per day (from 07:00 to 06:59). However, the reservation may be ended before 06:59 if the customer indicates so on the touchscreen at the location by pressing “I’m leaving” or a similar option when collecting their belongings.
    Offers will be properly marked and identified as such, indicating the previous price and the offer price.
    León Lockers reserves the right to make changes to the website or the premises at any time and without prior notice, and may update products and services daily based on the market.
  2. Payment Method
    Purchases can be paid through the means indicated on the website at the time of reservation. Specifically, credit or debit cards are accepted.

4. How are lockers and storage units reserved and used?

The lockers and storage units offered through León Lockers are fully automated.

  1. Online Reservation
    • The User must access the website https://leonlockers.com/ and go to the Reservations section.
    • Select the number of lockers and storage units, size, and reservation period.
    • Enter their personal details (name, surname, mobile phone number, and email address).
    • Once these Conditions are accepted and payment is made by card (and the contract is completed), the User will receive an email (and/or an SMS, if this service is enabled) with the confirmation of the contract, the assigned locker or storage unit number, and the security code to access both the premises and the locker/storage unit.
  2. Access to the premises and the locker/storage unit.
    • On the day of the reservation, at the entrance of the premises, the User must enter the security code sent to them (via email and/or SMS) on the touchpad (or enabled device).
    • If the code is correct, the main door will open, and the User can access the premises.
    • Once inside, the User should go to the touchscreen located in the locker area, enter the reservation code again, and if correct, the rented locker/storage unit will open automatically.
  3. Retrieval of belongings
    • The User can reopen the locker or storage unit as many times as needed during the rental period, always using the same security code provided.
    • When they wish to end the reservation, they can do so through the touchscreen by selecting “Open to empty and end the reservation.”
    • Once all items have been removed, the User must lock the locker/storage unit so that it is free for another reservation.

Important:

  • If the User entered their email or phone number incorrectly when making the reservation, they would not receive the code. In such a case, León Lockers is not responsible for the inability to access.
  • The code is personal and non-transferable; the User must not share it with third parties.

5. Can the User modify their reservation or cancel it?

  • Reservation Modification: Once a reservation is made and confirmed, the User cannot modify it directly (e.g., change dates or number of days). To do so, they must cancel the reservation and make a new one (if this service is available or offered on the website).
    If the User wishes to change the size of their locker, they can do so for one with greater capacity. First, they must communicate their intention to make the change, then reserve the new locker or storage unit, and subsequently, the amount of the previous one will be refunded, provided they have a Spanish bank account or use Bizum. The refund order will be processed within 2 working days from 09:00 to 14:00.
  • Cancellation: Given the nature of the service (rental of lockers and storage units for a specific date and time), once the reservation is confirmed, the User cannot cancel it or request a refund.

6. Acceptance and Proof of Acceptance

The reservation of lockers and storage units through https://leonlockers.com/ implies full acceptance of each and every one of these General and Specific Conditions, as shown in the corresponding link on the website itself, without any subsequent changes being applicable.
From the moment of acceptance, the User acquires the status of Customer of León Lockers.

7. Access and Reservation

To contract the rental of lockers and storage units from León Lockers, it is essential:

  • To be over 16 years old.
  • Complete the necessary details to complete the reservation and payment.
  • Accept these General and Specific Conditions of service contracting and use of lockers and storage units.

The User must keep the code sent to the email and/or mobile phone provided at the time of reservation, as it is essential for:

  1. Entering the premises.
  2. Opening the locker/storage unit.
  3. Retrieving their belongings.

8. Service Termination

The service will end when the User, through the touchscreen, selects “Open the locker to leave definitively”. At that moment:

  1. The User must remove all items from inside the locker/storage unit.
  2. Leave the locker or storage unit locked.

If the User leaves items or objects in the locker or storage unit and another User unlocks it for use, León Lockers, S.L. is not responsible for what may happen to those items.

9. User Obligations. Limits on the Use of Lockers and Storage Units.

The User, when contracting the locker and storage unit rental services of León Lockers, is obliged, among other things, to:

  • Use the lockers and storage units solely for the purpose of temporarily storing your own belongings.
  • Use the lockers and storage units diligently and ensure they are properly locked each time you use them.
  • Only the storage of harmless objects or materials is allowed. It is strictly prohibited to store chemicals, pyrotechnic materials, fertilizers, pesticides, herbicides, paints, varnishes, waxes, tires, waste of any kind, products from scrapyards or car dismantling, non-manual machinery, powdered mineral products, and any other dangerous, harmful, or potentially damaging substances to people, lockers, storage units, the premises, or the environment.
  • Do not use them for illegal or unauthorized purposes; it is prohibited to store illegal items, drugs, stolen goods, weapons, dangerous substances, pollutants, flammable materials, pornographic materials, or anything degrading to humans, animals, living beings, or deceased beings, etc.
  • Do not store products that emit noise or generate odors.
  • Do not store food unless it is properly packaged and does not generate odors or spills.
  • Do not share your security code with third parties. The service is personal and non-transferable.
  • Do not use the locker and storage unit as a system for exchanging goods between parties (e.g., a third party cannot come to collect the items).
  • Access the premises solely to deposit or retrieve your packages, without staying any longer than necessary. It is strictly prohibited to sleep, rest, or remain inside the premises or storage rooms.
  • Do not consume food or drinks inside the premises.
  • Leave the lockers and storage units, at the end of the service, in the same condition in which they were found.
  • Do not take photographs or videos of the security mechanisms of the premises.
  • Do not store money, jewelry, or items of special value (each User is responsible for their decision to store valuable items).
  • Pay the price of the locker/storage unit with a card in your name (or with the appropriate authorization).
  • Reserve Before Use: It is not allowed to use or leave luggage in a locker or storage unit without having previously made the corresponding reservation. Ensure that the locker or storage unit you are going to use has been assigned and confirmed through the reservation code provided.
  • Verify Luggage Dimensions: Before making your reservation, check that the size of your luggage fits the dimensions of the selected locker or storage unit. No claims or refund requests will be accepted if the luggage exceeds the allowed dimensions.
  • Prohibition of Overloading and Placing Items Outside the Designated Space: It is strictly prohibited to overload the lockers or storage units or place items outside the designated space. Ensure that the luggage is inside the reserved and confirmed locker or storage unit at the time of reservation.
  • Responsible Use of Lockers and Storage Units: Use the lockers and storage units responsibly. Avoid overloading them and ensure they are properly locked each time you use or retrieve your belongings, thus guaranteeing the safety of your items and the premises.
  • Report Incidents Immediately: Immediately inform León Lockers of any damage or abnormal situation related to the lockers or storage units by calling the following number: +34 613002213. For example, if your reserved locker or storage unit is occupied by another user’s belongings, do not remove items that do not belong to you and report the situation immediately.
  • Arrive with enough time to retrieve your belongings without being limited by the need to catch a scheduled means of transportation. This time should be equal to the time recommended by the transportation company to arrive before the departure time, including the time of transportation from the León Lockers establishment to the departure point of the scheduled transportation. To the total time above, we will add 30 minutes that the establishment reserves in case of having to resolve any technical issue.

León Lockers reserves the right to control the maximum number of lockers and storage units reserved per user.

10. Consequences and User Responsibility in Case of Non-Compliance

The User must indemnify León Lockers, S.L. for any damages arising from the breach of their obligations. This breach may result in the withdrawal or cancellation of services, without the need for prior notice or right to compensation, and the application of penalties or damage claims.

If the User does not retrieve their belongings before 6:59 AM, a surcharge equivalent to the daily rate of the rented locker or storage unit will be applied for each day of delay. In addition, once this surcharge has been paid, the User will have a maximum of 15 minutes to retrieve all their belongings. Otherwise, León Lockers may proceed with the removal and storage of the items under the User’s responsibility, in accordance with the clause regarding non-compliance with the rental period.

1. Non-Compliance with the Rental Period

  • If the User does not retrieve their belongings within the contracted period, León Lockers, S.L. may apply an additional charge per day of delay, equivalent to at least the daily price of the locker/storage unit.
  • If 7 days have passed since the end of the rental and the User has not collected their belongings, León Lockers, S.L. reserves the right to remove and store them elsewhere at the User’s expense, and may also retain them until the debt is paid.
  • If 31 calendar days have passed since the end of the rental without the User claiming their belongings, they will be considered abandoned, with the legal consequences that this entails (León Lockers, S.L. may dispose of them at its discretion, without any responsibility towards the User).

2. Non-Compliance with the Proper Use of Lockers and Storage Units.

If the User stores prohibited items (illegal, dangerous, or in violation of regulations), León Lockers, S.L. is authorized to notify the competent authorities and proceed with the removal of such items, applying a minimum penalty of €300 without prejudice to further claims for damages.

3. Damage to Lockers, Storage Units, or Premises

The User will be fully responsible for any damage or deterioration caused to the lockers, storage units, or premises. Penalties may be applied to cover repair, replacement, or lost profit costs resulting from the unusable locker/storage unit.

11. Obligations of León Lockers, S.L.

León Lockers, S.L. is obliged to:

  • Resolve any technical issue as far as possible and within the shortest time and conditions established.
  • León Lockers will make its best efforts to offer the Website in optimal conditions for use 24 hours a day and ensure, as reasonably as possible, the security of the Website.
  • Notwithstanding the above, León Lockers is not responsible, in any case, for the lack of operation, temporary interruption of the Website, or loss of content attributable to third parties or any unforeseen event beyond León Lockers’ control, force majeure, or fortuitous event.
  • León Lockers reserves the right to temporarily interrupt access to the Website if necessary to carry out maintenance work for as long as necessary, making its best efforts to ensure that the interruption is as short as possible and has the least impact on Users.

12. Limitation of Liability of León Lockers, S.L.

León Lockers, S.L. offers space rental in lockers and storage units, without assuming responsibility for the custody of stored items. The User is the sole responsible for the items they store in the lockers and storage units.
In case of theft, loss, or damage to the items, the User must file the appropriate report with the competent authorities.
León Lockers, S.L. has 24-hour video surveillance, and, if requested by the competent authorities, may provide the recordings.

13. Security Policy

León Lockers, S.L. implements technical and organizational security measures to ensure the protection of the premises and users’ belongings. These measures include: – 24-hour video surveillance systems. – Access control through personalized security codes. – Periodic maintenance of lockers and storage units to ensure their proper functioning. Despite these measures, the User is solely responsible for the items they store in the lockers and storage units.

14. Inapplicability of These Conditions

They will not be considered a Customer of León Lockers, S.L. who:

  • Has not reserved their locker or storage unit through https://leonlockers.com/
  • Has accessed with a code provided by another User, or without a valid reservation.
  • Leaves items outside the assigned locker or storage unit.
  • Remains on the premises for purposes other than the mere use of the locker or storage unit.

15. Claims

In case the User considers they have grounds to file a complaint:

  • They can contact us via email at info@leonlockers.com.
  • León Lockers, S.L. will attempt to resolve the issue amicably.
  • If not satisfied with the response, the User can go to the consumer organizations of Castilla y León and request a Complaint Form, in accordance with the current consumer regulations.
  • Online Dispute Resolution (ODR)
    In accordance with Art. 14.1 of Regulation (EU) 524/2013 of the European Parliament and of the Council, the User is informed that the European Commission provides an online dispute resolution platform, which can be accessed through the following link: http://ec.europa.eu/consumers/odr/.
    If the User acts as a consumer and has a problem with any purchase or contract made on this website, they can use this platform to attempt to reach an out-of-court settlement, provided that it has not been previously resolved by other means.

16. Language

The language in which the contract between León Lockers, S.L. and the Customer is perfected is Spanish, regardless of whether the User may view the website or the touchscreen in other languages.

17. Industrial and Intellectual Property

The intellectual and industrial property rights over the works, trademarks, logos, and any other protected content belong exclusively to León Lockers, S.L. or to third parties who have authorized their inclusion on the website or premises.
Any unauthorized reproduction, distribution, commercialization, or transformation of such content is prohibited.

18. Data Protection

Although the Privacy Policy is regulated in the “Privacy Policy” section of the website https://leonlockers.com/, it is reminded that:

  • León Lockers, S.L. (CIF B75771055) is the data controller of the User’s personal data within the framework of this contract.
  • The data will be processed and retained as long as necessary for the contractual relationship or to comply with legal obligations.
  • In case of video surveillance, the images will be processed to ensure the security of people and premises and will be transferred, if necessary, to the competent authorities.
  • The User may exercise their rights (access, rectification, deletion, limitation, opposition, portability) by sending a written request or email to info@leonlockers.com.

19. Jurisdiction and Applicable Law

In case of conflict or discrepancy in the interpretation or application of these Conditions, the Courts and Tribunals of the city of León will be competent, with express waiver of any other jurisdiction that may correspond to them.

Alternative Dispute Resolution Methods: In case of conflict, the parties may resort to alternative dispute resolution methods, such as mediation, before going to the Courts and Tribunals. For this, the User can contact León Lockers, S.L. through info@leonlockers.com.

20. Contact Information

  • Email: info@leonlockers.com
  • Postal Address: León Lockers, S.L., C/ Mariano Domínguez Berrueta, 11 – Bajo – 24003 – León

Date of Last Update: 06/04/2025

Location & Contact

Our Services

  • Store your luggage, bikes, shopping bags, etc.
  • Electric bike chargers available in our storage units
  • Key drop-off service for tourist apartments
  • Storage solutions for groups
  • Free WiFi

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